Terms and Conditions

COVID 19

Telephone callbacks:

We are offering telephone callbacks. If you book a clinic appointment online, but prefer to request a call back from Dr Mo instead of having to attend in person, please simply mention this at the time of booking - the price will still be the same as a clinic consultation (£89).

Visiting our clinic:

-We are open as normal and face to face appointments are available as normal.

-Kindly book online where possible.

-Please do not visit the clinic if you have symptoms of suspected COVID 19.

-Dr Mo will be wearing PPE for everyone's safety.

-Please keep friends/family to a minimum. 

-Please bring your own alcohol hand gel and wash your hands regularly. 

-Please adhere to social distancing in the clinic where possible.

-Wear a face covering where possible in the clinic, except for children under the age of 11.

-We are not able to supply or sell face masks unfortunately.

-Due to the recent closure of most large private hospitals, availability of private scans and specialists may be limited. 

 

Covid vaccine:

As soon as approved vaccines become available; we will aim to provide them.

Emergencies

Dr Mo Private Clinic is not a walk in clinic or emergency service. If you need urgent medical care, please contact your local NHS healthcare services as appropriate including your local Walk In Centre, 111, 999 or attend the Accident & Emergency department at your local hospital.

Safe Prescribing

We do not prescribe Schedule 1, 2 or 3 drugs. Schedule 4 drugs, if prescribed at the discretion of the doctor, can only be prescribed once and no more than a weeks supply will be given. We do not prescribe certain specialist drugs or desiccated thyroid hormone. Please contact us before booking to see if we can prescribe your medication.

Repeat Prescriptions

Repeat prescriptions can be requested by submitting an online request form which can be found by clicking here– this is priced at £29 and if approved, a maximum of one month of medication can be issued. This can be collected from our prescription box with 24/7 access, please note we are unable to post or fax prescriptions.

 

The repeat prescription service is for existing patients only, and only for medications already prescribed by Dr Mo. If you require more than one month supply of a repeat medication or if you wish to request a new medication or if Dr Mo wishes to review you before authorising a further repeat prescription, then a clinic appointment with Dr Mo would be required.

Appointments

Longer appointments & extra clinic time:

If you require a longer appointment, please do let us know at the time of booking so we can help accommodate this. Extra clinic appointment time is charged at the same rate as your appointment price including any part thereof e.g. a 35 minute appointment would need to be charged as two appointment fees. If you wish for a longer appointment on the day, but no time is available to extend your appointment, options include waiting or re-booking for a time convenient for you.

 

Payment:

Some services such as telephone consultations, home visits and where items e.g. vaccines have been specially ordered, require payment to be processed at the time of booking. For all other services, payment is required by the end of the appointment. Payment can be made by card or cash.


Running Late:

If you are running late for your appointment, please do let us know as early as possible, and we will do everything we can to accommodate you. However, to avoid impacting other patient's appointments, especially if you are over 5 minutes late, you may be asked to re-book for another time.

Cancellation Policy:

If you need to cancel or change your appointment, please do let us know as soon as possible and we will make every effort to help find an alternative appointment. We reserve the right to charge the full appointment fee for cancellations, changes within 24 hours of an appointment or no shows and we reserve the right to request payment prior to booking a further appointment. Cancellation where items e.g. vaccines/medications have been specially ordered are unfortunately non refundable. 


Follow up:

​​Some services include a period of free aftercare if needed, e.g.  toenail surgery or skin lesion removal. For all other services such as clinic consultations, if post-appointment advice, medical assistance or follow up discussion with Dr Mo is requested, for an existing or a new condition, a further clinic appointment would be required. For a new medication request, a further clinic appointment would be required. Alternatively, you can contact your NHS GP Surgery, 111 or 999 / A&E in an emergency.

 

Clinical Queries by email:

Please note that, unfortunately, we are not able to answer any clinical questions by e-mail or text message. These would need to be discussed with Dr Mo in an appointment.

Refunds:

All refunds are less the 3.1% fee from PayPal e.g for a refund of a £156 appointment, you will recieve £151.18. This is subject to change as per PayPal. 

Complaints

We will go above and beyond to ensure you are satisfied and get the highest quality private healthcare, but if we fall short of our high standards, please let us know and we will do our best to resolve any cause for disappointment. We take all complaints seriously and our aim is to resolve them as quickly and efficiently as possible. In the first instance, please direct your complaint to Dr Mo at hello@drmoprivateclinic.co.uk or 7 North Park Avenue, Norwich, NR4 7EE. You will receive a written response within 7 days.

Regulation

​We take patient safety seriously. We comply with the principles and values on which good practice is founded as laid down by the General Medical Council. Doctors are all subject to regular appraisal and revalidation by the Royal College of General Practitioners and the General Medical Council.

Protecting our staff

We reserve the right to refuse service. If we consider that a breakdown in the patient-practice relationship has occured, for example due to abusive or deceptive behaviour, this will result in a refusal of service and there is no appeal process.

Privacy Policy

We fully comply with the General Data Protection Regulation 2018. This means that we will ensure that your information is processed fairly and lawfully. We hold information such as your name, address, e-mail, telephone number & health records. We hold and use this information to enable us to deliver effective medical care, to support the health of the public and for learning & training e.g. safety audits. All records are kept in the strictest of confidence, held securely on our computer system and/or in our secure manual filing system. We share information with other health professionals in order to deliver safe medical care e.g. when making a referral, communicating with your insurer or discussing your prescription with a pharmacy. When providing us with your contact details, we consider this implied permission to use these details to deliver safe medical care. We may also share your details if we are required to by UK law e.g safeguarding children. We hold your records while you are a patient of ours and for 5 years after you cease being a patient of ours. You have a right to access the information we hold about you and to opt out of information sharing- please email us if you wish to do so. We regularly review our privacy policy.

CCTV Privacy Notice

We have installed CCTV systems at our premises, for the purposes of public, staff and vehicle safety and crime prevention and detection. Images captured by CCTV are not kept for longer than necessary. We operate CCTV and disclose in accordance with the codes of practice issued by the Information Commissioner and the Home Office.

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Closed Dates 2020/2021

September 17th - 23rd 

October 31st  - November 4th

December 24th - January 4th

​© Dr Mo Private Clinic 

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Contact

 

Tel: 07749 723 669 

Email: hello@drmoprivateclinic.co.uk

Address: 7 North Park Avenue, Norwich, NR4 7EE 

Appointments: Mon-Fri 8am-9pm, Sat-Sun 9am-2pm

Telephone enquiries: Mon -Fri 8am -7pm