Longer appointments & extra clinic time:
If you require a longer appointment, please do let us know at the time of booking so we can help accommodate this. Extra clinic appointment time is charged at the same rate as your appointment price including any part thereof e.g. a 35 minute appointment would need to be charged as two appointment fees. If you wish for a longer appointment on the day, but no time is available to extend your appointment, options include waiting or re-booking for a time convenient for you.
Some services such as telephone consultations, home visits and where items e.g. vaccines have been specially ordered, require payment to be processed at the time of booking. For all other services, payment is required by the end of the appointment. Payment can be made by card or cash.
If you are running late for your appointment, please do let us know as early as possible, and we will do everything we can to accommodate you. However, to avoid impacting other patient's appointments, especially if you are over 5 minutes late, you may be asked to re-book for another time.
If you need to cancel or change your appointment, please do let us know as soon as possible and we will make every effort to help find an alternative appointment. We reserve the right to charge the full appointment fee for cancellations, changes within 24 hours of an appointment or no shows and we reserve the right to request payment prior to booking a further appointment. Cancellation where items e.g. vaccines/medications have been specially ordered are unfortunately non refundable.
Some services include a period of free aftercare if needed, e.g. toenail surgery or skin lesion removal. For all other services such as clinic consultations, if post-appointment advice, medical assistance or follow up discussion with Dr Mo is requested, for an existing or a new condition, a further clinic appointment would be required. For a new medication request, a further clinic appointment would be required. Alternatively, you can contact your NHS GP Surgery, 111 or 999 / A&E in an emergency.
Clinical Queries by email:
Please note that, unfortunately, we are not able to answer any clinical questions by e-mail or text message. These would need to be discussed with Dr Mo in an appointment.
All refunds are less the 3.1% fee from PayPal e.g for a refund of a £156 appointment, you will recieve £151.18. This is subject to change as per PayPal.